Terms & Conditions

Last updated: July 2026

1. Who these terms are between

These terms apply between Gardening Guru ("we", "us") and you, the customer, whenever we quote for or carry out garden work, or you use an account on this website. By accepting a quote or creating an account you agree to them.

2. Quotations

• Quotes are free and carry no obligation.
• A quote is valid for 30 days from the date we issue it.
• A quote is based on the information and any photographs you give us. If the garden turns out to be materially different from what was described, we will tell you before starting and agree a revised price. We will not simply charge more afterwards.
• Prices shown by the instant calculator on this website are estimates, not offers. Only a written quote from us is binding.

3. Booking and access

• A booking is confirmed once we have told you the date in writing (by email or through your account).
• You do not need to be at home, but we must be able to get into the garden. Please tell us about gate codes, locked access, dogs or anything else we need to know — you can save this against your address in your account.
• If we arrive and cannot get access, and you have not told us in advance, we may charge up to 50% of the visit price to cover the wasted journey and slot.
• Please move fragile items, garden furniture and children's toys out of the way where you can.

4. Weather and rescheduling

• We work in light rain. Heavy rain, waterlogged ground, snow, ice or high winds may make work impossible or unsafe, particularly when working at height.
• If we have to postpone, we will contact you and offer the next available date. You are not charged for a visit that does not take place.
• We may also postpone if a member of the team is unwell or equipment fails. We will always tell you as soon as we know.

5. Prices and payment

• All prices are in pounds sterling and include the removal of garden waste arising from the work.
• We are not currently VAT registered, so no VAT is added.
• Invoices are due within 14 days of issue unless we have agreed otherwise in writing.
• You can pay by card or PayPal through your account, by bank transfer, or in cash.
• We may charge interest on invoices more than 30 days overdue at 4% above the Bank of England base rate, as the Late Payment of Commercial Debts (Interest) Act 1998 allows. In practice we would far rather talk to you than do this — if you are having difficulty, please tell us.

6. Subscriptions

• Subscriptions are rolling. There is no minimum term, no contract to sign and no exit fee.
• You may pause, resume, change or cancel a subscription at any time from your online account. Any change takes effect from your next scheduled visit.
• We ask for 48 hours' notice to cancel or pause an individual visit where you can manage it, purely so we can offer the slot to somebody else. A visit cancelled with less than 24 hours' notice may be charged at 50%.
• Where you have authorised automatic payments through PayPal, pausing or cancelling the subscription on this website also suspends or cancels the PayPal agreement.
• Subscription prices are fixed at the price shown when you signed up. If we change our published prices, existing subscribers keep their price until we give at least 30 days' notice in writing.
• We may pause or end a subscription ourselves, with reasonable notice, if we can no longer serve your area or the work is not what was originally agreed.

7. Our responsibilities

• We will carry out the work with reasonable skill and care, using appropriate equipment.
• We hold public liability insurance and will provide a copy of the certificate on request.
• We are a registered waste carrier. Green waste is taken to a licensed facility and composted where possible.
• We will not damage or destroy an active bird's nest. Between March and August we check hedges before cutting and will leave any section containing an active nest until the birds have fledged, as the Wildlife and Countryside Act 1981 requires. We will explain if this affects your booking.
• Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited.

8. Limits on our liability

• We are not responsible for pre-existing faults — for example, hidden cables or pipes, unstable walls or fencing, or diseased plants — unless we caused or worsened them.
• Please tell us about buried cables, irrigation, pet graves, septic tanks or anything else beneath the surface before we start. We cannot be liable for damage to something we could not reasonably have known was there.
• Plants and lawns are living things. We cannot guarantee that any plant will survive or that a lawn will recover, though we will always advise honestly on the likely outcome before doing the work.
• Except as set out above, our total liability for any one job is limited to the price of that job.

9. Your right to cancel

Where you book as a consumer at a distance or off-premises, you have 14 days to cancel under the Consumer Contracts Regulations 2013. If you ask us to start work within that period and then cancel, we may charge for the work already done. Once a service has been fully performed at your request within the 14 days, the right to cancel is lost.

10. Complaints

If you are not happy with the work, tell us within 7 days and we will come back and put it right at no charge wherever the fault is ours. Email info@gardeningguru.co.uk or message us through your account. We would always rather fix something than argue about it.

11. Your account

• Keep your password confidential and do not share your account.
• Tell us immediately if you think someone else has used your account.
• We may suspend an account that is being used unlawfully or abusively.
• Reviews and comments you submit must be honest and your own. We may decline to publish anything defamatory, abusive or unrelated to work we have actually done.

12. This website

• The content, photographs and design of this site belong to us. Please do not reproduce them without permission.
• We try to keep the site accurate and available but cannot guarantee it will be uninterrupted or error-free.
• How we handle your personal information is set out in our privacy policy.

13. Governing law

These terms are governed by the law of Scotland, and the Scottish courts have jurisdiction over any dispute. Nothing here affects your statutory rights as a consumer.

14. Changes

We may update these terms from time to time. The version in force is the one published here on the date you accepted a quote or placed an order. Material changes affecting existing subscribers will be notified by email at least 30 days in advance.